Transform insurance claims with Smart Claims
Smart Claims is an AI-powered solution that reimagines the entire claims journey for insurers and your customers. It enables you to digitise, automate and optimise every part of the claims process without the time and expense of replacing your entire system or having to constantly involve your IT team.
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Key features of Smart Claims
AI-powered claims intake
First notice of loss (FNOL) communications are automatically read, classified, and routed, which means no more manual sorting and delays.
Intelligent automation
Smart Claims identifies your customers' needs and extracts relevant information – everything from starting a new claim to disputing a decision.
Advanced document handling
Using AI, documents and emails can be recognised and categorised, with high-priority cases flagged for your attention.
Easy to use
With intuitive low-code tools, your teams can create and update claims rules, workflows, and decision logic in real time. So they can respond to new products or emerging risks without relying on IT services.
Seamless integration
Integration with your existing claims administration systems and external data sources is simple, consolidating all claim information – including decision rationales – into one centralised view.
Real-time analytics and compliance
Monitor claims performance, identify trends, and ensure regulatory compliance with built-in analytics, audit trails, and version control.
Want to make more accurate decisions, deliver better experiences and process claims faster?